FREE TEXTING NUMBERS REGISTRATION
Use a toll-free number to reach schools or communities with updates on school weather closings, COVID updates, safety announcements, registration deadlines, road or facility closures, and transit alerts. Toll-free numbers can help stop this revenue loss. Missed appointments cost businesses thousands of dollars every year. These types of alerts help customers plan their day, rescheduling if needed. Think dentist and doctor appointments or cable and internet set up appointments. Using a toll-free number to follow up on survey responses is critical in determining customer satisfaction and engagement. Answers will reveal brand promoters or detractors.
Send a Net Promotor Score (NPS) survey asking customers if they would recommend your brand. It also offers an opportunity for the customer to take further action, like contacting a care center via a voice call, just by tapping on the toll-free number the message came from.
This kind of notification keeps customers informed on meaningful, relevant information. Whether it’s a service disruption alert (think internet or power service outage) or a package delivery notification (package has shipped, package has been delivered, etc.), chances are the message was delivered via a toll-free number. Let’s start with examples of text communications that are great to send from your business’s toll-free number. How do I know if my 8XX number can send and receive SMS?Ĭontact us and we'll check for you! When is it best to send SMS from a toll-free number? If a TFN is text enabled, that means customers can send SMS messages to that number and the business can then reply via SMS. Wireless callers, however, will be charged for airtime minutes used during a toll-free call unless they have an unlimited calling plan. Toll-free numbers (TFNs) are telephone numbers with distinct three-digit area codes that can be dialed from landlines with no charge to the caller. If your business has a toll-free phone number, you may NOT know that people can, and do, text it – whether it’s SMS enabled or not! So, let’s make sure you’re up to speed on toll-free numbers and texting. You’ve probably heard that text messaging and SMS services are being used by businesses more than ever before. Whether you’re doing Mobile Marketing, Digital Marketing, or Customer Service, toll-free messaging should be a part of your customer communication strategy. How much does it cost to get up and running with a toll-free number for messaging?Īt Sinch, we often bring you new and innovative ways to communicate with your customers, but sometimes the biggest wins come from tried and tested strategies you haven’t taken advantage of yet.What should I avoid sending from a toll-free number?.When is it best to send SMS from a toll-free number?.How do I know if my 8XX number can send and receive SMS?.What is a text-enabled toll-free number?.
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